FAQ – Mosque Carpet USA | Orders, Shipping, Returns, Custom Products

You can place an order by contacting us directly for a custom quote. We guide you through measurement, design selection, and order confirmation. You can conveniently order online for the other items: Runners, area rugs, sajjadas, and tiles.

Simply call, text, or submit a request through our website with your room dimensions and requirements.

Yes, you can place orders and request quotes by phone or WhatsApp for faster assistance. 212-871-8989

Yes, samples are available upon request for material and color verification. You can check sample ordering here

We provide simple measurement guidance to ensure accurate sizing for your space. You may also check this page for more information.

Yes, we offer special pricing for large projects, masjids, and Islamic centers.

Yes, we work directly with masjids, mosques, schools, and Islamic institutions.

Minimum quantities may apply for custom designs depending on the project scope. You are welcome to call or email us with any idea you might have.

The process is simple and usually completed within a one-two days after measurements and design approval.

Yes, we can handle multi-location and bulk project orders.

Yes, we accept orders of all sizes with no minimum order quantity. We work directly with highly reputable production companies, including Netflix, Paramount Pictures and Universal Pictures, reflecting the trust and quality standards we uphold in every project.

Shipping time depends on order size and customization, but most orders ship within the estimated production timeline.

Yes, we ship to Canada and handle the customs and import process.

Yes, international shipping is available upon request.

Shipping costs depend on size, weight, and delivery location.

Large orders are delivered via freight carriers with proper packaging and handling.

Yes, tracking information is provided once your order is shipped.

Yes, we assist with customs and duty processing for international shipments. We handle all paper work process for Canadian customers. It will go very smoothly.You only have to do is unload the truck upon arrival.

Yes, delivery scheduling is available for large projects.

Yes, pickup and freight options can be arranged upon request.

Our team will notify you immediately and assist with updates and solutions.

Returns depend on product type and whether the order is custom-made. Please refer here for detailed return policy.

Refunds are processed based on order status and production stage.

We will assist immediately with replacement or resolution.

Cancellations are possible depending on the production stage of the custom orders. Please contact immediately if your order has not been shipped yet so we will do our best to cooperate with you. We are unable to cancel shipped orders.

Yes, if we did not ship your order yet.

Yes, you can if we dint not ship out your order yet.

Custom orders are generally non-refundable due to customization. Especially the customer cut prayer carpet rolls.

Shipping details can be updated before dispatch.

Our team assists with guidance, but accuracy of measurements is the customer’s responsibility.

Installation responsibility depends on the installer and project agreement.