Return Policy

Refund and Return Policy

To start the returns process, please reach out to customer service 24 hours a day, 7 days a week. Contact Us. You must contact with-in 30 days of the receipt of the item to start return process.

Refunds are processed within 10 business days after we receive your return package.

Below Items are NOT eligible to Return

  • Wall to Wall Prayer Carpet roll 8.2 feet wide and 4.1 feet wide large rolls are NOT eligible for return and refund.
  • Wooden items, such as Mihrap, Minbar, Minbar Stairs. are NOT eligible for return and refund.
  • Ceramic tiles are NOT eligible for return and refund.
  • Lights and Chandeliers are NOT eligible for return and refund.
  • Portable Runners are NOT eligible for return and refund.
  • Final sale and Close out sales items are NOT eligible for return and refund.

Below Items are eligible to Return

  • Islamic Arts
  • Single Prayer Mats
  • Islamic framed picture arts.

Refund Eligibility

If your item stated above falls in eligible return, below conditions must meet to start your return process.

  • Returned within 30 days of receiving your order

  • Returned in the same condition as delivered

Return cost

Customers are liable to pay for the return cost. If you prefer us to send you low rated return shipping label, the cost will be deducted from your refund.

FAQ {Frequently Asked Questions}

When is my order going to be shipped?

We ship all orders in one business day after the payment cleared. If your order is for a big project such as, masjids, your order will be shipped by a truck-freight company.

What is the material of the carpets you provide? Do you make wool?

Our all carpets are made from premium heavy duty polypropylene yarn. We can make wool, however, we do not recommend wool. Two reasons: one, it is 4 times expensive, you should spend than money on school, community or something more important. Our heavy duty carpet will do the job finely. Second reason, wool carpet shed, and you need to vacuum almost every two days.

Do you make the design we want?

Yes, we can do any design you want, without any extra fee. There is minimum order of 15,000 sq feet order. We will make the color and design you wish. If you decided to make your own design, please email us the design you want, we will make it and deliver in 4 months.

How do i measure my place?

It is very easy. You need to measure the length and width in feet. Don't worry about inches. Let say, your room is 22 feet 4 inches by 45 feet 8 inches. 22 x 45 = 990 sq feet.

If the qibla facing straigt to the wall, you should add %10, and buy 990 x 1.1 = 1089 sq ft.

If the Qibla facing little angled to the corner, then you should buy %20 more, 990 x 1.2 =1188 sq ft.

If the Qibla facing directly facing to the corner, then you should buy %35 more, 990 x 1.35 = 1336 sq ft.

May I come to your warehouse and pick up my order?

Absolutely yes. You are welcome to our warehouse. If you come around noon, please have a lunch with us. You can pick up your order from our warehouse. We will load your car/truck.

MAXY/ MUSALLA 141 Lanza Ave. Bldg-9 Garfield, NJ 07026

May I order and see any samples before I buy?

Yes you can order small swatch sized samples. You will feel quality and see the colors before you order. Simply order from our website for fast and smooth transaction.

Click Here for a Small-Sample-PACK

Click here if you are willing to buy and see FULL SIZE pieces.

Do you ship to Canada? Who deals with the Canadian Customs?

Our company has been registered with Canadian Revenue services. We will take care of all duty, customs, brokerage services. We will deal with all legal stuff. You will not need to contact them. The shipping price at the end of the checkout already includes the duty and broker fees. That's why it seems little high. You will not pay anything else. You will not deal with international offices. We will do all the job. You will be contacted only with the shipping company to schedule your delivery. That will be very easy.

How do you wash a prayer rug?

We recommend you to hire a steam cleaner every other two years. Steam wash with regular carpet shampoo is fine. DO NOT to use chemicals or bleach.

What is the daily cleaning recommendations?

We recommend using regular vacuum. Before vacuuming, make sure check the brush and the bottom of the vacuum for metal objects like staples or nails, which may damage your carpet during vacuuming.